On January 2, 2008, Plexus-NSD’s predicesor, Integrated Environmental Management, Inc. (IEM) had its Quality Management System was Certified to the ISO 9001:2000 (now 9001:2008) International Standard (Certificate No. 08.002.1). Developed by the International Organization of Standardization (ISO), ISO 9001:2008 is a globally-recognized standard that emphasizes the incorporation of quality management principles that drive continuous business improvements, resulting in total customer satisfaction. Our Quality Management System was audited and certified by Smithers Quality Assessments Inc., a leading independent and accredited registrar, who found that all four of our operational groups were designed to ensure compliance with customer, regulatory and legal requirements. The 4th revision to ISO 9001 was released on November 14, 2009 and IEM was re-certified to this standard on October 27, 2009, with re-certification in October of 2012.
In October of 2015, as Plexus-IEM, we passed our next three-year re-certification audit, meaning our certificate remains in force. In 2016 the Plexus-NSD program will merge with the Plexus Scientific Corporation program into a single certificate. In addition, the company-wide program will be in full compliance with the latest revision to ISO 9001, released in 2015.
ISO 9001:2008, the quality standard accepted by the majority of the world, speaks to all quality-related activities within Plexus-NSD and helps ensure our clients’ needs are met. In spite of the fact that Plexus-NSDs mission since the date of its inception in 1994 as been on customer satisfaction, we sought Certification to the ISO 9001:2008 Standard in 2007 in order to offer third-party verification of our capabilities and to gain a competitive edge over companies like us that make similar claims. To the best of our knowledge, Plexus-NSD is the only ISO 9001:2008-compliant radiation-related consulting and services firm in the United States.
Plexus-NSD’s well-designed and fully-implemented Quality Management System, which has been confirmed by independent review to meet both the letter and the spirit of the ISO 9001:2008 Standard, provides our clients with a number of important benefits, including but not limited to the following:
The outcome of achieving Certification to the ISO 9001:2008 Standard goes beyond Plexus-NSD’s well-defined and documented procedures that are in place to improve the consistency of our output, products and deliverables. Other benefits to Plexus-NSD include:
At Plexus-NSD, quality is not just a goal that we work towards. It is a process that is built into our everyday operations which permits us to guarantee that our clients will always receive predictably high quality products and services. They will never spend money or waste time on the same old performance-related issues (i.e., cost, schedule or deliverable deficiencies) they experienced in former relationships with other radiological service providers. Those issues disappeared when they became valued Plexus-NSD clients because we know how to identify them, prevent them, and fix them faster. Achieving Certification to the ISO 9001:2008 Standard offers our clients third-party verification of this claim and further demonstrates Plexus-NSD’s long-standing commitment to quality.